Crates in Shelter 69 function as a kind of gacha/random loot reward system. There are several different types of crates, and each type comes in different rarities - Common, Rare, Epic, and Legendary.
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| Normal Epic Crate | Random Epic Champion Crate | Specific Champion Crate |
¶ Normal Crates
These are the crates you can buy from the Shop. They are also awarded during events, or for completing achievements, or from Daily and Seasonal Rewards.
Each type of crate provides a random number of Trust drops and loot drops. The Trust drops available are determined by which campaign chapters you have unlocked, and the rarity of the crate determines the possible rarity of the Trust. Each Trust drop provides 3 - 5 Trust.
Similarly, the rarity of the crate also determines the rarity of the loot drops. Loot drops can be equipment, enhancement gems, crafting supplies, or any other resource other than nanites or Trust. Each type of resource is available in any crate, but a higher rarity drop will contain more of that resource - a Common loot drop might give 300 Stone, while an Epic loot drop might give 1250 Stone. For enhancement gems and equipment, the rarity of the loot drop will determine the rarity of the gem or equipment.
| Total Drops | Trust Drops | Loot Drops | Drop Rarities | |
| Common | 3 | 0 - 1 | 2 - 3 | Common and Rare |
| Rare | 4 | 1 - 2 | 2 - 3 | Common, Rare, and Epic |
| Epic | 5 | 2 - 3 | 2 - 3 | Rare, Epic, and Legendary |
| Legendary | 6 | 2 - 3 | 3 - 4 | Epic and Legendary |
Note: This does not account for VIP Benefits which can increase crate drops.
¶ Champion Crates
Champion Crates always have a larger, guaranteed amount of Trust for a specific Champion or Rarity of Champion. For example, a “Rare Karin Crate” will always give a large amount of Karin Trust, while a “Rare Champion Crate” will give a large amount of Trust for any Rare Champion from any campaign chapter you have unlocked. From what I have seen, these crates can provide an additional 0 - 4 Trust above the guaranteed amount.
| Guaranteed Trust | Additional Loot | |
| Common | 5+ | 3 Common Loot |
| Rare | 8+ | 4 Rare Loot |
| Epic | 12+ | 5 Epic Loot |
| Legendary | 15+ | 6 Legendary Loot |